LAST UPDATED: 26-03-2026
At Indrapadam Care, we strive to provide high-quality products and a smooth shopping experience.
This policy explains the conditions for order cancellation and refunds.
Order Cancellation
- Orders can be cancelled under the following conditions:
- Cancellation requests must be made within 12 hours of placing the order
- Orders that have already been processed or shipped cannot be cancelled
- To request cancellation, customers may contact us via:
-
Email: nameste@indrapadam.com
Phone: +91 9999900305
Refund Eligibility
- Refunds may be issued under the following circumstances:
- Incorrect product delivered
- Product damaged during delivery
- Missing items in the order
- Customers must notify us within 48 hours of receiving the product.
Refund Process
- If a refund request is approved:
- The refund will be processed within 5–7 business days
- Refunds will be issued to the original payment method
- Shipping charges are non-refundable unless the issue occurred due to our error.
Non-Refundable Situations
- Refunds will not be issued if:
- Product has been opened or used
- Incorrect address was provided
- Delay caused by courier services beyond our control